Exploring the Possibility of Managing Knowledge With Business Process Management Software (BPMS)

Abstract

Nowadays, knowledge management is a paradigm widely accepted and valued by organizations. Companies need the knowledge workers to have on a personal level to be transferred to the rest of their peers. In this way, they achieve that the best practices in the business processes are known by all employees and that is why managing this knowledge has become an important organizational goal. Currently, in the market, there are information systems that connect and coordinate the tasks of employees called business process management systems or BPMS. These technologies design the processes through modeling, which allows incorporating information and knowledge, as well as to disseminate them through the organization. The use of BPMS allows managing the knowledge within the processes, which improves the performance of the organization and adds value. This work aims to determine the connection between BPMS and knowledge management. For this, a narrative review of the literature relating both topics is carried out.