Past, Present, and Future of Artificial Intelligence in Library Services

Abstract

In the past, human imagination about intelligent machines was only found in the science fiction of storybooks and films. Today, artificial intelligence (AI) can be found in people's daily lives. Various professions should prepare to face the automation era in the future. Libraries may be one of the slowest institutions to develop AI. Gradually, the institution adopts it for their services. Many papers focus on AI development in libraries, but the opportunities and challenges for librarians to face the era of automation are essential to discuss. This chapter provides insights into the professions that librarians can offer. First, this chapter provides information on the history and development of AI in library services. Then, based on bibliometric analysis, this chapter discusses AI trends in library services. Next, this chapter conducts a systematic review and presents the types of AI developed over time for library services. Finally, this chapter discusses the types of jobs, expertise, and skills that librarians can develop in the robotics era in the future.