The Impact of Information and Communication Systems on Organizations

Abstract

The chapter aims to provide a systematic overview of Information and Communication Systems (ICTs), their functions and the effect of ICTs on organizations by clarifying the relationships among the organization structures. As a response to the need for understanding the effects of ICTs on organizational structures and business processes, the present study, which is conceptual in nature, opts for a systematic literature review. The study reviews a broad range of scientific studies that focus on the relationship between ICTs and the effects of organizational facts. Therefore, it presents novel and useful information about the effects of ICTs on general management, organizational hierarchy, and strategic business process that can be used by business information technology investors, developers, and users. It is also hoped that the present study provides research implications for researchers who aim to conduct empirical studies to investigate the impact of ICTs on business systems.