Affiliation:
1. The Hong Kong Polytechnic University, Hong Kong
Abstract
This chapter defines the concept of innovation in the context of higher education by discussing the implementation of a dashboard in a university English program. A dashboard is a personalized feedback tool and a common “big data” application. The challenges arising in the process of developing and implementing such innovations have seldom been explored. However, in this study, the English Language Centre of a Hong Kong university developed a dashboard called course diagnostic reports (CDR) that was piloted with over 400 students from 39 classes. This chapter reports the findings of both a questionnaire evaluating the CDR and 14 interviews that were conducted with course leaders, subject teachers, and students. Discussions of the tool revealed the complex process of innovation. It was found that, for stakeholders, innovation is a continuous process that requires compromises and that an innovation must cross a minimum usability threshold before continuing through the innovation process.