Digital Transformation in Public Services-Reference-Cited by-同舟云学术

Digital Transformation in Public Services

Published:2022 Issue: Volume: Page:30-54
ISSN:2328-1316
Container-title:Handbook of Research on Applying Emerging Technologies Across Multiple Disciplines
language:
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Author:

Yildirim Seda¹^ORCID,Bostanci Seda H.¹^ORCID

Affiliation:

1. Tekirdag Namık Kemal University, Turkey

Abstract

The world has welcomed digital transformation during the COVID-19 pandemic. Citizens and governments began their travel from public services to e-public services. However, there are already launched programs for e-government of digital transformation. It is a fact that the COVID-19 pandemic accelerated the adaptation of digital transformation in public services in developing countries. This study aims to present new evidence for the management of e-public services through functional service management model. In this context, Turkey is selected as a sample country based on United Nations E-Government Development Index (EGDI) results. Turkey has accelerated its digital transformation in public services for five years. In addition, the Turkish government is observed to be successful in providing and sustaining public services through digital platforms. The study focuses on determining the functional management approach to examine the working way of e-public services.

Publisher

IGI Global

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