Knowledge Management and Records Management and Competitive Advantage in Business

Abstract

This chapter does not seek to start or close a debate about Knowledge management (KM) versus Records Management (RM) differences to organisations. Our humble purpose is to review literature and show how KM and RM help organisations to have competitive advantage both from the public and private sectors. The chapter first examines the knowledge and records concept by presenting the definitions to circumscribe their differences. Secondly, an understanding of knowledge management is done by presenting and defining the key concepts. Thirdly, a discussion on the nexus between knowledge management and records management is given by presenting reviews from literature related to the areas. Fourthly, records management and knowledge management in enhancing competitive advantage are discussed. Last but not list, the chapter discusses knowledge management enablers in organisations; and technologies and applications for knowledge management.