Determinants of Job Satisfaction and Its Impact on Affective, Continuance, and Normative Commitment of Employees

Abstract

This chapter aims to identify different factors of job satisfaction responsible for different types of commitment (i.e. affective, continuance, and normative commitment among the employees of IT organizations). The primary data was collected from 401 respondents of IT organizations using validated scales on organizational commitment and job satisfaction. The exploratory factor analysis was conducted to identify different factors of job satisfaction and scale reliability of organizational commitment scale. The reliability and validity of all the constructs were further done through confirmatory factor analysis. Then related hypotheses were tested using structural equation modeling through AMOS 21.0. Three factors of job satisfaction were extracted, namely growth opportunities and management practices, working condition, and fair treatment. Growth opportunities and management practices are the prominent reasons for affective commitment, whereas fair treatment ensures continuance and normative commitment among the employees of IT organizations with the given sample.