Digital Transformation Towards a New Context of Labour

Abstract

Information Systems are the core of every business and cut across almost all aspects of organizational life. The adoption of technology enablers, by itself, does not guarantee such an organizational transformation. The new technology enablers allow the production, sharing and management of information and knowledge within the organization between peers and other stakeholders, and they also allow the improvement of organizational processes, requiring the updating of the supporting IS. Taking advantage of these technologies for organizations within the context of digital transformation requires a comprehension exercise in how to demonstrate their usefulness with regard to the creation, access and sharing of contents and IS improvements in a safe way. To this end, this chapter provides a comprehensive view of a new context of labour faced by the DT of organizations, which we term Enterprise 4.0 and which we propose to be implemented through the m_CSDIT framework, so as to improve the organizational well-being considering the collective intelligence and agility dimensions.