Integrating Knowledge Management and Business Processes

Abstract

In this chapter, the different types of knowledge are outlined. then a discussion of various routes by which knowledge management has been implemented is had. A business process-based route, which enables people, processes, and technology to fit together, is growing in popularity as the best way to deliver effective knowledge management that is integrated into what the organization does. Some examples of the business processes route in use are then given. Finally, there is a look towards the future.