The Problems and Support Services in Web-Based Distance Education

Abstract

The opportunities provided by the development of web technologies can be seen in all aspects of people's lives. One of the major advantages of this development is being able to use and share visual, audio or text materials as well documents either synchronously or asynchronously. This study can serve as a reference guide for course planners or course designers for web-based distance education services for universities. This study can help anticipate realistic potential problems and design the course as well as the support services in a way for the expectations of tutors and learners. University administrators and distance education centers and can read about the expectations of tutors and learners as well as their real experience problems and consider these while designing a web-based support system. This study can also provide guidelines for those who are currently involved in web-based distance education systems and make improvement in the current courses.