IT Strategic Planning through CSF Approach in Modern Organizations

Abstract

Although the purpose of strategic planning is straightforward - to outline where an organization wants to go and how it's going to get there - its nature is complex and dynamic. The, critical success factor (CSF) method, can augment strategic planning efforts by illuminating an organization's present situation and potential future. This chapter explores the value of enhancing typical strategic planning techniques with the CSF method and presents an integrated framework for helping modern organizations to understand the broad range of interrelated elements that influence strategy development for Information Technology (IT). The chapter synthesizes documented theory and research in strategic planning and CSFs. It also provides insights and lessons re the pros and cons of integrated strategic planning framework in the context of IT in modern organizations. Through in-depth literature review and contextual analysis, the chapter incorporates suggestions to modern organizations for IT Strategic Planning with CSF Approach for a holistic and effective strategic planning process.