Design of Interactional Decision Support Applications for E-Participation in Smart Cities

Abstract

Nowadays, the number of human to application system interactions is dramatically increasing. For instance, citizens interact with the help of the internet to organize meetings spontaneously. Furthermore, standards such as Business Process Model and Notation (BPMN) and the Decision Modeling Notation (DMN) allow the creation of graphical models to document the (interaction) processes. Moreover, simulations and automations can be set up to encounter new technical challenges. Smart Cities aim at enabling their citizens to use these digital services. However, looking beyond technology, there is still a significant lack of interaction and support between “normal” citizens and the public administration. This article introduces an approach, which describes the design of enhanced interactional applications for decision support in Smart Cities based on Dialogical Logic process patterns. The authors demonstrate the approach with the help of a use case concerning a budgeting scenario as well as a summary and outlook on further research.