E-Mail as an Official Communication Tool in Bahrain

Author:

Awad Wasan Shaker1,Zolait Ali Hussein1ORCID

Affiliation:

1. Department of Information Systems, College of Information Technology, University of Bahrain, Isa Town, Bahrain

Abstract

This research studies the acceptance of e-mail for communicating official messages among citizens in Bahrain. It also examines the relationships between citizens’ age, educational level, gender, occupation, and organization type and e-mail as an official communication channel. A descriptive and quantitative research approach was applied to test hypotheses pertaining to the idea of using e-mail as an official and reliable communication tool. The findings show that e-mail can be used as an official and reliable tool to communicate information between citizens and the government in Bahrain. The findings also show that e-mail will be more widely used when specific security requirements are met. Thus, reliable electronic mail can provide an advanced means of communication and enhance the recently developed e-Government program. This study contributes to existing research by proposing new construct for examining the acceptance of email as an official communication tool.

Publisher

IGI Global

Subject

Marketing,Strategy and Management,Computer Networks and Communications,Computer Science Applications,Management Information Systems

Reference48 articles.

1. Aidan, D., & Patrick, F. (2004). Managing e-mail usage: A cross case analysis of experiences with electronic monitoring and control. In Proceedings of the 6th International Conference on Electronic Commerce (pp. 229-238).

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3. Deploying e-mail as an official communication tool: Technical prospect.;W. S.Awad;International Journal of Computer Science and Security,2010

4. Belotti, V., Ducheneaut, N., Howard, M., & Smith, I. (2003). Taking email to task: The design and evaluation of a task management centred e-mail tool. In Proceedings of the SIGCHI Conference on Human factors in Computing Systems (CHI ’03) (pp. 345-352).

Cited by 2 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. E-Government Service Research Development;International Journal of E-Services and Mobile Applications;2015-01

2. E-Government Service Research Development;Public Affairs and Administration;2015

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