Affiliation:
1. Institute of Management Control & Business Accounting, Technische Universität Braunschweig, Braunschweig, Germany
Abstract
This paper presents a Data Envelopment Analysis approach that evaluates the relative effectiveness of decision making units (DMUs) in the presence of predetermined targets which are to be achieved simultaneously. As such targets are a core element of common performance management systems, the approach is a desirable complement of these systems. The proposed method classifies the DMUs into subsets according to their ability to meet the targets and provides a complete ranking within each subset on the basis of a measure of relative effectiveness. For that purpose, we introduce a new concept called super-effectiveness. The approach is illustrated by means of an example referring to a European pharmacy chain.
Subject
Strategy and Management,Business and International Management
Cited by
9 articles.
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