Improving Virtual Design Team Performance Through Use of a Collaborative Sketching Application

Abstract

As virtual teamwork in engineering becomes more central to the daily design activities of organizations around the world, it is increasingly important for team members to be able to easily and effectively share their visual ideas with remote teammates. However, sharing visual representations of ideas among virtual teammates is generally difficult and commonly hampered by various factors, making the process time-consuming and non-intuitive. In laboratory experiments and a case study, involving students from six different universities across the U.S. working as teams to build unmanned aerial vehicles (UAVs), the authors quantify how a collaborative sketching application (CSA) provides a significant benefit to design engineering activities for virtual teams. From the experiments and the case study, it was observed that such a tool improved users' understanding of each other's ideas when working in a virtual setting, improved the perceived equality of teammate contribution, and decreased the level of frustration experienced when working remotely.