A Technology Adoption Model for Mobile-Enabled Government Services

Abstract

The article centers its argument on a lack of a comprehensive model to explain individuals' adoption of m-government services. Features peculiar to m-government due to mobility—mobile technology effect, choice over alternative channels, and service cost burden to citizens—are among the determining factors for service quality, and adoption is not captured in prior models. Consequently, this article proposes a model that extends UTAUT2 and incorporates aspects from other two knowledge domains, technology domestication, and technology use and gratification domain. The proposed model is evaluated for its validity and reliability through data collected using a questionnaire from 396 randomly sampled residents of Dar es Salaam. The study contributes both theoretically and empirically to knowledge regarding technology adoption by incorporating new variables and extending variable definition for a richer and versatile analysis.