Factors Influencing Electronic Government Social Sustainability

Abstract

The diffusion of the Internet and other ICT tools has participated successfully to increasing the interaction between citizens, businesses, and governments. Citizens became active participants in both political as well as social reform process. Efforts should be exerted towards sustaining e-government projects to gain the benefits from such initiatives in facilitating work, improving quality of services, enhancing the process of service provision, saving cost, reducing errors, and encourage the communication with political bodies in country. This study tried to explore the factors that influence the sustainability of e-government projects through an empirical study that utilized 248 surveys collected randomly within the educational sector. Results indicated that participation, awareness, and availability were significant predictors of such construct, while trust was not a significant predictor.