The Measurement of Electronic Service Quality
Author:
Affiliation:
1. BeM Management School - Bordeaux, France
2. HEC Montréal, Canada
Publisher
IGI Global
Subject
Computer Science Applications,Management Information Systems
Cited by 36 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
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4. Social commerce advertising avoidance and shopping cart abandonment: A fs/QCA analysis of German consumers;Journal of Retailing and Consumer Services;2022-07
5. Electronic service quality (e-SQ) measurement: a cross-functional review;International Journal of Quality & Reliability Management;2021-11-12
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