Peranan Keterampilan Berbahasa Inggris Dalam Industri Pariwisata

Abstract

Tourism industry in Indonesia is being greater and greater. World Bank even considered as the core business of Indonesia. The development of this industry should be in line with the development of human resources’ quality, especially in communicating in English. This was designed as library research aiming at diving deeper into the roles of English in tourism dan hospitality industries. There is 1 problem analyzed through this writing which was how are the roles of English in tourism industry? The data were collected through some relevant journals on English for tourism, the roles of English in the hospitality and tourism industries, as well as the importance of English in the hospitality and tourism industries. It was found that English possesses several important roles. They are communicative role, integrative role, lingua-franca role, relationshipfostering role, usiness/ economic role, and functional role. Based on those important roles, it is essential for those who are will to work in the hospitality and tourism industries to be able to communicate in English. Keywords: Roles, Skill, English, Tourism Industry