Barriers and Challenges of e-Government Services: A Systematic Literature Review and Meta-Analyses

Abstract

Abstract Good Governance and Smart Governments are optimising the use of ICT to change the characteristics of traditional government bureaucracy to smart government. The government opens itself by applying information technology in providing services to the citizen, businesses, and government under it. We are familiar with the concept of the term e-Government. Success in implementing e-Government is undoubtedly a concern of the government because it is the responsibility of the executive side. In achieving success, we also must look for barriers ahead. This study aims to find barriers and challenges so the success can be made. In this article, we will discuss the barriers and challenges to be implementing e-Government. The method used is a systematic review and qualitative analysis of using content analysis in empirical and theoretical studies. The results show the 34 main Barriers dan Challenges of e-Government services both in theory and implementation to get the right strategies and recommendation to improve public services.