Identification of Challenges, Critical Success Factors, and Best Practices of Scrum Implementation: An Indonesia Telecommunication Company Case Study

Abstract

Abstract The development of information technology makes companies now compete by increasing their digital capabilities as an added value to the products or services they offer. As a digital telco company in Indonesia, the company involved in this research has begun to transform using an agile approach to compete and continue to lead in today’s digital business. In meeting the fast and dynamic needs of the market, companies are using Scrum as their software development method. However, in its implementation, there are still some obstacles and challenges, including changing the stakeholder mindset from traditional to agile. Software development operational activities are still far from the expected expectations. Thus, causing some jobs to be hampered by the delivery process This paper aims at providing state-of-the-art insightful challenges, critical success factors, and best practices of implementing Scrum in a digital telecommunication company. The company previously using traditional approaches in developing its digital capability. The methods used were interviews and literature studies. It found that the problems experienced by the company included project team aspects, psychological and cultural aspects, processes and methods, and the environment. This paper is expected to provide an overview of recommended solutions for companies in increasing the success of implementing Scrum and as a basis for further studies to analyze the challenges of implementing Scrum.