Beyond gate counts: seating studies and observations to assess library space usage

Abstract

Purpose The purpose of this paper is to propose a method for the assessment of library space use and user experience by combining seating studies, surveys and observational data. Design/methodology/approach Seating usage studies (called seating sweeps), technology-assisted face-to-face surveys and observational data were used to assess library space usage and identify user behaviors. Findings Results from the study revealed higher library use than expected and provided insight into user behaviors and patterns. Practical implications The methods and study described aid in raising awareness of user experience within library spaces and provide valuable data for space redesign efforts. Originality/value The study builds upon methods described by Linn (2013) and combines traditional user experience methodologies to gain insight into library space use and user needs.