Smart and sustainable hotels: Tourism Agenda 2030 perspective article

Abstract

Purpose This perspective study aims to discuss the inclusion of technology in hotels as a key driver of sustainability. Design/methodology/approach The paper covers literature and prospects the implementation of smart hotels as a tourism agenda to achieve sustainable development goals. Findings Smart hotels can provide a better and more efficient tourism service, in terms of operational tasks and sustainable gains, without losing critical human interaction, which can be a tactic to boost the hotel’s relationship with their customers. Originality/value The paper shows how smart hotels can increase business efficiency, and in addition, meet tourist expectations and become more sustainable. In this sense, smart and sustainable hotels deserve to be listed in tourism agenda 2030.