The past, present and future of customer access centers

Author:

Anton Jon

Abstract

Customers want better access to the companies from which they buy products and services. Reviews how companies have responded to this demand for easy access. Looks at the past, present and future information needs of the customer and how they have been met. Touches on the developments in the communication channels available to customers and provides some simple usage statistics. Forecasts the future technological developments which will once again change the kind of access and information available.

Publisher

Emerald

Subject

Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting

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