Crew resource management: improving team work in high reliability industries-Reference-Cited by-同舟云学术

Crew resource management: improving team work in high reliability industries

Published:2002-06-01 Issue:3/4 Volume:8 Page:68-78
ISSN:1352-7592
Container-title:Team Performance Management: An International Journal
language:en
Short-container-title:

Author:

Flin Rhona,O’Connor Paul,Mearns Kathryn

Abstract

The aviation industry recognised the significance of human error in accidents in the 1970s, and has been instrumental in the development of special training, designed to reduce error and increase the effectiveness of flight crews. These crew resource management (CRM) programmes focus on “non‐technical skills” critical for enhanced operational performance, such as leadership, situation awareness, decision making, team work and communication. More recently CRM has been adopted by other “high reliability” team environments including anaesthesiology, air traffic control, the Merchant Navy, the nuclear power industry, aviation maintenance, and the offshore oil industry. This review paper describes the basic principles of crew resource management, then outlines recent developments in aviation and other high reliability work environments.

Publisher

Emerald

Subject

Management of Technology and Innovation,Management Information Systems,Organizational Behavior and Human Resource Management

Reference86 articles.

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