Abstract
Discusses an on‐site study of the integration of an
“interactive video terminal” into active service in a
Scottish bank by means of observation and interview of both users and
non‐users of the terminal, the purpose of which is to develop knowledge
of the processes governing technology transfer and to identify problem
areas. Presents summary recommendations arising from the study.
Cited by
2 articles.
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1. Video Banking ICT Adoption;SSRN Electronic Journal;2018
2. "You Talking to Me?" Exploring Voice in Self-Service User Interfaces;International Journal of Human-Computer Interaction;2001-06