1. Development and Validation of TQM Implementation Constructs
2. DeMeyer, A. and Ferdows, K. (1991), “Lasting improvements in operations management”, Journal of Operations Management, Vol. 9 No. 2, pp. 168‐84.
3. Eisenhardt, K.M. (1989), “Building theories from case study research”, The Academy of Management Review, Vol. 14 No. 4, pp. 532‐50.
4. TQM as a competitive factor
5. TQM and organization size