1. Aspinal, F., Addington‐Hall, J., Hughes, R. and Higginson, I.J. (2003), “Using satisfaction to measure the quality of palliative care: a review of the literature”, Journal of Advanced Nursing, Vol. 42, pp. 324‐39.
2. Avis, M. (1997), “Incorporating patients' voices in the audit process”, Quality in Health Care, Vol. 6, pp. 86‐91.
3. Baker, R., Robertson, N. and Farooqi, A. (1995), “Audit in general practice: factors influencing participation”, British Medical Journal, Vol. 311, pp. 31‐4.
4. Balogh, R. (1996), “Exploring the links between audit and the research process”, Nurse Researcher, Vol. 3, pp. 5‐16.
5. Berger, A. (1998a), “Why doesn't audit work?”, British Medical Journal, Vol. 316, pp. 875‐6.