Abstract
The contribution of academic research into service management,
service quality and the marketing of services in Scandinavia and Finland
is reviewed and evaluated. The importance of the Scandinavian
service‐oriented management approach is also discussed. An extensive
bibliography is included.
Subject
Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting
Cited by
22 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献