Author:
Mazzei Alessandra,Butera Alfonsa,Quaratino Luca
Abstract
Purpose
This paper aims to explore the role of employee engagement for competitiveness. In particular, the role of employee communication to create engaging workplaces.
Design/methodology/approach
Two field surveys were conducted to assess, which are the most relevant leverages that contribute to create engaging (or disengaging) workplaces in Italy: the first one on a statistical sample of large companies, the second one on a snowball sample of employees.
Findings
Italian companies often miss the opportunity to create engaging workplaces and to exploit the potential of employee communication to foster employee engagement.
Research limitations/implications
Further research could focus on a survey on a sample of managers and employees belonging to the same company.
Practical implications
Companies should pursue an inclusive relational approach, using employee communication appropriately.
Originality/value
The study develops and tests a model showing the linkages among managerial approaches and engaging workplace contexts and examines the role of employee communication to foster employee engagement.
Subject
Strategy and Management,Management Information Systems
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