1. Anonymous (1993), Public Management, Vol. 75 No. 7, p. 16.
2. Blackburn, R. and Rosen, B. (1995), “Does HRM walk the TQM talk?”, HR Magazine, Vol. 7 No. 1.
3. Erratum
4. Caudron, S. (1993a), “Change keeps TQM programs thriving”, Personnel Journal, Vol. 72, pp. 104‐7.
5. Caudron, S. (1993b), “How HR drives TQM”, Personnel Journal, Vol. 72 No. 8, pp. 48B‐8O.