Mediating effect of firm’s customer centricity and market orientation on the relationship between the knowledge management and business performance

Abstract

Purpose The purpose of this paper is to examine the mediating effect of a firm’s customer centricity and market orientation on the relationship between the knowledge management and business performance. Design/methodology/approach The hypotheses proposed for this study were tested on the data collected from 274 sample firms using partial least square-based structural equation modeling. Findings According to the findings of this study, a firm’s customer-centricity fully mediates the relationship between explicit and tacit knowledge management and a firm’s business performance, whereas a firm’s market orientation partially mediates the relationship between tacit and implicit knowledge management systems and a firm’s business performance. Originality/value This study can be considered as a pioneer work that investigates how explicit and tacit knowledge can be transformed into business performance with the mediating effect of a firm’s customer centricity and market orientation on this relationship.