Customer‐driven manufacturing

Author:

Berry William L.,Hill Terry J.,Klompmaker Jay E.

Abstract

The basic tasks of a business are straight‐forward – getting and keeping customers and making profits, both set within the context of the short and long term. Explicit in these is not only a need for marketing and manufacturing to work well in themselves but to work well together. Companies, however, typically fail in this provision. To move to a more competitive response in today′s difficult markets requires more than co‐existence, it requires a shared partnership between the core parts of the firm. Shared understanding of marketing and manufacturing′s approach is the starting point. The other is building on a shared understanding of the market itself. In such a way, a move to being customer‐driven starts to take shape.

Publisher

Emerald

Subject

Management of Technology and Innovation,Strategy and Management,General Decision Sciences

Reference3 articles.

1. 1. Hill, T., Manufacturing Strategy: The Strategic Management of the Manufacturing Function, 2nd ed., Macmillan, Basingstoke, 1993.

2. 2. Hill, T., Manufacturing Strategy: Text and Cases, 2nd ed., Irwin, Burr Ridge, IL, 1994.

3. 3. Hill, T., Introduction to Production/Operations Management: Text and Cases, 2nd ed., Prentice‐Hall, Hemel Hempstead, 1991.

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