Effect of behavioral variables on organizational citizenship behavior (OCB), with job satisfaction as moderating among Jordanian five-star hotels

Abstract

Purpose In the current competitive world of business, it is important that every individual strives to be competitive to elevate his/her life status and creates a bright-looking future. The purpose of this study is to lay emphasis on the Jordanian hospitality industry in light of the investigation as to how organizational commitment, leadership style and organizational culture influence organizational citizen behavior (OCB) with the moderating role of job satisfaction in the relationship. Design/methodology/approach The study explores the determinants based on the responses obtained from the employees working in five-star hotels in Jordan. A small sample was exposed to SPSS software analysis for instrument validity, reliability and data normality. Findings The study validated the reliability of the instrument in conducting a preliminary study, obtaining reasonable normality and highly reliable coefficients of measures (0.753-0.938). Originality/value The study validated the effectiveness of the instrument that examined different specific antecedents of OCB.