Theorising in the social care sector: conceptualising theory development by frontline workers as they mobilise knowledge to improve outcomes

Abstract

Purpose The aim of this paper is to discuss how theories and practitioner-led theorising allow frontline workers to iteratively co-construct solutions that work in the real world. Design/methodology/approach This paper addresses the authors’ aim by proposing a social care theorising model Findings This study adopts a socio-ecological and epistemological lens when describing theorising and unpacks what this means when frontline workers adapt their practice and programs to work effectively with individuals and families. As frontline workers move towards a grand theory that determines their overarching theoretical perspectives through which they interpret their “social work” world, leadership, organisational culture and governance become crucial in supporting their use of discretion. This support is mostly manifested as supervision and coaching, and the authors argue here that a “researcher in residence” narrows the barriers to embedding research and evidence into practice. Discretion implies the choice of a practitioner to deliver program components in a way that fits the family, which may not align with rigid program protocols, and this calls in to question how to measure fidelity and compensate for adaptation. Furthermore, it highlights the limitations of some research methods and suggests that rapid data collection and analysis may be useful during this theorising process. Originality/value This paper conceptualises how frontline social care workers theorise in their practice, the ways these theories are shaped and suggests an option to narrow the research–practice gap.