1. Key factors predicting effectiveness of cultural change and improved productivity in implementing total quality management
2. Bertsch, B. and Williams, R. (1994), quoted in Thiagarajan, T. and Zairi, M. 1997, “A review of total quality management in practice: understanding the fundamentals through examples of best practice applications – Part 1”,The TQM Magazine, Vol. 9 No. 4.
3. Block, P. (1987), quoted in Abraham, M., Crawford, J. and Fisher, T. 1999, “Key factors predicting effectiveness of cultural change and improved productivity in implementing total quality management”,International Journal of Quality & Reliability Management, Vol. 16 No. 2, pp. 112‐32.
4. TQM in Continuous‐process Manufacturing: Dow‐Corning (Australia) Pty Ltd
5. Dale, B.G. (1992), quoted in Silvestro, R. (2001), “Towards a contingency theory of TQM in services – how implementation varies on the basis of volume and variety”,International Journal of Quality & Reliability Management, Vol. 18 No. 3, pp. 254‐88.