A typology of AI-based tasks for the HR function

Abstract

Purpose This paper aims to elucidate the keys transformations of human resources (HR) tasks amid the age of artificial intelligence (AI). Design/methodology/approach This paper synthesizes recent theoretical and empirical research on the topic of AI and human resource management to establish a typology of AI-based HR tasks. Findings HR jobs will revolve around three types of tasks in the age of AI: mechanical, thinking and feeling. Originality/value AI radically changes HR function and it becomes essential for organizations to clearly define the purpose of using AI, its role and the context of its use in tasks. Strategic value of the HR function will lie in its future reorientation toward feeling tasks. HR managers need to possess the knowledge, skills and abilities to adapt to these tasks and ensure the responsible use of AI.