Development of a framework to improve supply chain performance through e-business and sustainability enablers

Abstract

PurposeThe main aim of the study is to develop a structural framework that includes e-business processes and sustainability-oriented enablers to improve supply chain performance.Design/methodology/approachTo improve supply chain performance, the present study conducts a detailed literature review to explore the key enablers based on e-business processes and sustainability aspects of various recognized databases. An automotive case organization is chosen to conduct a case study for developing the structural framework. The structural framework is developed by adopting an interpretive structural modeling approach. Furthermore, the fuzzy-MICMAC approach is applied to compute the driving and the dependence power of each selected enabler.FindingsThis study develops a structural framework that indicates the improved supply chain performance is achieved by “development of supply chain web system,” “strong customer relationship management,” and “enhancement in control over cost quality and sustainability” as the most critical enablers.Research limitations/implicationsThe enablers for the development of framework are obtained through the inputs of an expert panel. However, the researchers may conduct large scale surveys to strengthen the input components of the framework.Originality/valueThis is one of the unique studies that list down a set of 27 most critical e-business processes and sustainability based enablers to improve supply chain performance.