1. Agndal, H., Axelsson, B., Lindberg, N. and Nordin, F. (2007), “Trends in service sourcing practices”, Journal of Business Market Management, Vol. 1 No. 3, pp. 187‐207.
2. Åhlström, P. and Nordin, F. (2006), “Problems of establishing service supply relationships: evidence from a high‐tech manufacturing company”, Journal of Purchasing and Supply Management, Vol. 12 No. 2, pp. 75‐89.
3. Amiti, M. and Wei, S.‐J. (2006), “Service offshoring and productivity: evidence from the United States”, NBER Working Paper No. W11926, National Bureau of Economic Research, Cambridge, MA.
4. Armistead, C.G. and Clark, G. (1991), “A framework for formulating after‐sales support strategy”, International Journal of Operations & Production Management, Vol. 11 No. 3, pp. 111‐24.
5. Armistead, C.G. and Clark, G. (1992), Customer Service and Support: Implementing Effective Strategies, Pitman, London.