1. Abdolvand, M.A.
and
Taghipouryan, M.J.
(2011), “Evaluation of customs service quality by using Fuzzy SERVQUAL and Fuzzy MCDM”,
American Journal of Scientific Research
, No. 35, pp. 89-103.
2. Andrea, R.
(1997), “Linking organizational effectiveness, key success factors and performance measures: an analytical framework”,
Management Accounting Research
, Vol. 8 No. 2, pp. 207-219.
3. Arshad, S.A.
and
Hisam, M.W.
(2008),
Issues in Retailing, Research in Management and Technology
,
Aneet and Ramanjeet Singh
(Ed.), Deep and Deep Publications Pvt Ltd, Rajouri Garden, Delhi, pp. 109-118.
4. Augustine, M.
,
Jain, R.
and
Yadav, O.P.
(2010), “A fuzzy-AHP-based framework for prioritizing benchmarks in the service sector”,
International Journal of Productivity and Quality Management
, Vol. 5 No. 4, pp. 452-472.
5. Ban, L.O.
and
Bugnar, N.
(2007), “Using triangular fuzzy numbers for measuring quality of service from the client’s perspective in the hotel industry”,
Fascicle of Management and Technological Engineering, ANNALS of the ORADEA UNIVERSITY
, Vol. 4 No. 16, pp. 2468-2475.