1. Ambrose, K. (1993, “Brent Council’s quality journey ‐ where’s next?”, Quality News, Summer, p. 4.
2. Benington, J. (1994, “Quality ‐ a central issue for today’s councillors”, MR and AMA News, March, pp. 232‐3.
3. Birdsey, M. (1992, “Challenging to become simply the best”, MR and AMA News, June, p. 58.
4. Clark, F.C. (1992, “Quality and service in the public sector”, Public Finance and Accountancy, 23 October, pp. 23‐5.
5. Dale, B.G. and Boaden, R.J. (1993, “A quality framework which works”, First Newcastle University Conference on Quality and its Applications, September.