1. Beavis, A.K. (1995, “An attempt to implement TQM: a principal reflects”,The Practicing Administrator, Vol. 3, pp. 4‐6, 23.
2. Blanton, C. (1991, “A principal’s vision of excellence: achieving quality through empowerment”,Praxis, Vol. 3 No. 2, pp. 1‐2, 9.
3. Coate, L.E. (1990, “TQM on campus: implementing total quality management in a university setting”,Business Officer, Vol. 24 No 5, pp. 26‐35.
4. Horine, J.E., Hailey, W.A. and Edmister, R.O. (1994, “Quality management practices and business partnerships in America’s schools”,Planning and Changing, Vol. 25 Nos. 3/4, pp. 233‐40.
5. Jessup, H. (1990, “New roles in team leadership”,Training and Development Journal, Vol. 44 No. 11, pp. 79‐83.