The impact of Total Quality Management and entrepreneurial orientation on organizational performance

Abstract

Purpose One of the primary goals of this study was to examine the joint effect of entrepreneurial orientation and Total Quality Management on the organizational performance. Design/methodology/approach To examine the hypothesized model of the study, the survey questionnaire research design was employed. The data were collected from Dubai police departments. The total number of questionnaires distributed was 320 out of which only 111 usable questionnaires were returned. The Structural Equation Modelling partial least squares approach was used. Findings The statistical results confirmed the effect of entrepreneurial orientation and TQM on the organizational performance. Practical implications . Further details and valuable implications of this study were discussed throughout the study. The results of this study have many practical implications. The results will help managers to take the proper decision when deciding to implement TQM in their organizations. The TQM can help managers with strong EO to achieve the maximum performance in organizations and to remain competitive in the market. Originality/value This study is considered one of the very few empirical studies that examine the effect of EO and TQM the organizational performance.