Flexible working and engagement: the importance of choice

Author:

Anderson Deirdre,Kelliher Clare

Abstract

PurposeThe purpose of this article is to report findings from a major study into flexible working and to examine the link with employee engagement.Design/methodology/approachThe study was conducted within seven case organizations using a mixed method of semi‐structured interviews and an electronic questionnaire.FindingsThe findings show that flexible working has an impact on employee engagement through a positive relationship with organizational commitment, job satisfaction and employee discretionary behavior.Practical implicationsAllowing employees a degree of choice over when, where and how much work they do has benefits for the organization. However, for these gains to be realized, support is needed for the implementation of a flexible working policy.Originality/valueThe study included both quantitative and qualitative data and examined the impact of flexible working from the point of view of managers and co‐workers of flexible workers, as well as those who worked flexibly themselves.

Publisher

Emerald

Reference9 articles.

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3. Croucher, R. and Kelliher, C. (2005), “The right to request flexible working in Britain: the law and organizational realities”, European Journal of Comparative Law and Industrial Relations, Vol. 21 No. 3, pp. 503‐29.

4. Dex, S., Smith, C. and Winter, S. (2001), “Effects of family‐friendly policies on business performance”, unpublished working paper, Judge Institute of Management Studies, University of Cambridge, Cambridge.

5. Kersley, B., Alpin, C., Forth, J., Bryson, A., Bewley, H., Dix, G. and Oxenbridge, S. (2005), “Inside the workplace: first findings from the 2004 workplace employment relations survey (WERS 2004)”, Routledge, London.

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