Hybrid re‐engineering strategies for process improvement

Abstract

Describes a set of re‐engineering strategies that critically examine current business policies, practices and procedures (3Ps), rethink these 3Ps and then redesign some mission‐critical “products, processes, and services.” The term process improvement implies that the change or effort is directed towards an array of re‐engineering strategies. Process improvement efforts are categorized into four primary re‐engineering strategies: a set of continuous process improvement (CPI) tactics, a set of restructuring tactics, a set of organizational traits, and a set of renovation tactics. Discusses how these four re‐engineering strategies can be logically combined in a concurrent fashion to achieve significant process improvements. Introduces two new hybrid re‐engineering strategies for process improvements that have been found quite useful at Electronic Data Systems (EDS) Accounts.