Familiarity as main predictors of emotional contagion at work in Japan

Abstract

Purpose Subjective well-being has attracted attention in relation to its impact on job satisfaction and performance. As a result, companies would do well to encourage positive emotions and minimize negative ones in the workplace. This study aims to examine the factors that contribute to emotional contagion in the workplace in Japan. Design/methodology/approach The study builds upon previous research on emotional contagion by considering both personal and professional events using vignette questions and multiple regression analysis. A large group of permanent Japanese employees is included in the study. Findings Emotional contagion in the Japanese workplace was found to be primarily influenced by the level of familiarity between sender and receiver, and to a lesser extent by the receiver’s emotional susceptibility, group climate and the hierarchical difference between sender and receiver. Contrary to past research in other countries, several hypothesized predictors had little or no effect on emotional contagion among Japanese employees, such as communication frequency or empathy. Practical implications Given the persistent labor shortage and aging population, it is crucial for Japanese companies to understand how positive and negative emotions are transmitted in the workplace. This knowledge can assist them in establishing a work environment that can optimize employee well-being, performance and retention. Originality/value While the antecedents of emotional contagion have been extensively studied, their effects within Japanese corporations remain underexplored. Thus, this research investigates the factors that can foster the contagion of positive emotions while mitigating the transmission of negative emotions within the Japanese workplace, thereby addressing the prevailing challenges faced by Japanese companies.