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2. Anon (2001b), “E‐tailers coming to grips with fulfilment”,e.logistics Magazine, November/December, p. 12.
3. Anon (2001c), “Podbox joins unattended delivery market”,e.logistics Magazine, March, p. 8.
4. Bamfield, J. and Tonglet, M (1997), “Controlling shop crime in Britain: costs and trends”,International Journal of Retail and Distribution, Vol. 25 No. 9.
5. British Retail Consortium (2001),Retail Crime Survey, 8th annual survey, London.