Implementing team‐based cells in Australia: a configurational process approach

Abstract

Considers the Smart Manufacturing Techniques project designed to implement team‐based manufacturing cells in participating Australian companies. Draws on case studies of the three participating groups to explore the nature of socio‐technical implementation processes. Argues that an improved understanding of socio‐technical systems is needed, and that action research is the best method to do that. Concludes by presenting a configuration process model and applies this to show how it can illuminate the implementation of team‐based cells in the three case study companies.