A Study on the Interdependence of Quality and Satisfaction with Public Transport in Rijeka

Author:

Pupavac Drago1,Ivaniš Marija2

Affiliation:

1. Polytechnic of Rijeka, Vukovarska 58, 51000 Rijeka, Croatia

2. University of Rijeka, Faculty of Tourism and Hospitality Management, Primorska 42, naselje Ika, 51410 Opatija, Croatia

Abstract

The paper aims to determine the interdependence between quality ratings and the level of satisfaction of Rijeka’s inhabitants with the city’s public urban transport system. The purpose of the study is to identify the effects that the individual elements of citizens’ satisfaction with public urban transport services have on public urban transport quality ratings. To accomplish the study’s objective and purpose, and to prove the main hypothesis that there is a statistically strong and positive relationship between quality ratings and satisfaction with public urban transport, numerous scientific methods have been applied, in particular the survey method, the method of analysis and synthesis, and the methods of descriptive and inferential statistics. The study’s main finding points to the low quality of Rijeka’s public urban transport system and to the low level of satisfaction of citizens with the system. A statistically strong and positive relationship was found between quality ratings and the satisfaction of citizens with public urban transport services. Citizens are the least satisfied with the frequency of public transport intensity and the availability of urban transport in evening.

Publisher

University North

Subject

General Materials Science

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3