Level of satisfaction with nurse-family communication of patients in intensive care: background on the topic

Abstract

Satisfaction is understood as the degree of congruence between the care expected and the care actually received. Nurses are the group that most influences user satisfaction in the hospital context. Patient satisfaction serves as an indicator of the quality of medical services, providing information on whether health personnel have successfully responded to patient values and expectations. Then, the level of satisfaction of patients and their families is used to evaluate the quality of care in health institutions. In order to update the state of the art of research on the level of satisfaction of nurse-family communication of patients in intensive care, the present bibliographic review was carried out. Effective communication in the care of patients in intensive care units is essential to improve the perception of care by family members. Empathy and a humanized approach are essential to address the emotions of family members, which can increase their satisfaction. However, many family members express dissatisfaction with aspects such as information, psychological support and education received, which highlights the need to implement improvements in these areas to offer more comprehensive and satisfactory care